I am absolutely helpless when it comes to cars. But after taking my car to the service department of the dealership I got it from multiple times over 2 years, I was fed up. I'd been bringing it to them for regular 5k oil changes, and repeatedly told them that the engine (or so I thought) was incredibly loud, and the steering column rattled when breaking. The slip indicator light came on randomly.
I was ignored every time, and made to wait ridiculous hours for minor things, like changing a tire. So I found this place based off the great reviews across all platforms, and I am SO happy I did. I couldn't find anyone who would fit me in the week I called, and most places weren't open after Hurricane Ian. But they were! The owner, Danny, answered the phone himself and was so nice and efficient about booking me an appointment just two days away. I even had a concern with one of my lights that he looked at for free that same day in case he needed to order a part. Every time I have come in, Danny has either been in the office or on call to come in. Stand up guy, refreshing to see a service place that has management that cares.
I came in to drop off, and the Service Advisor, Chris, listened to my concerns and noticed a "clunk" when turning that even I hadn't really noticed all that often, as well as excessive play in the wheel. This had been noticed previously by my prior mechanic, but had been brushed off as "No big deal." She said it shouldn't matter if I'd been driving it with that for this long. Meanwhile, Chris offered to run diagnostics, and I was desperate to have someone tell me what was wrong, so I agreed. Turns out, there was a LOT wrong!
The serpentine belt, the pinion (where the noise was coming from!), the battery, all things any real mechanic should have spotted. My prior mechanic made no effort to inform me of how dangerous my car was, or that any of these things could have been a problem. And they diagnosed this ALL without me having remembered to tell them about the indicator light. When I asked for pictures, they were able to bring the parts to me and show me the damage first hand! Wow! Driving out of that lot felt like I had bought a new car, it handled so differently. Better than it did when I bought it. I'm furious at my previous mechanic (Toyota of Pinellas Park, be ashamed!) for putting my life and the stability of my car at risk.
The repairs weren't cheap, but I consulted with my dad (a prior race car mechanic) and he agreed they were giving me a fair price for labor and parts. They also offered multiple financing options, and went to great lengths to make sure I could afford these repairs to make my car safe again. Danny came back in just to help me get my financing settled. Oh, and the decorations in the lobby were so nice. Not your standard run down mechanic lobby.
Anyway, tldr: Go here! Their service was so good, Chris, Danny, Mic, and everyone else at the shop were so nice and put up with my rambling and freaking out and constant calling, and they WILL fix your car even if no one else could figure it out! With a 2 day turnaround, no less! I'll be back in 5k!