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CUSTOMER SERVICE

Office Hours
  • Mon 7:30AM - 5:30PM
    Tue 7:30AM - 5:30PM
  • Wed 7:30AM - 5:30PM
    Thu 7:30AM - 5:30PM
  • Fri 7:30AM - 5:30PM
    Sat Closed
  • Sun Closed

CUSTOMER SERVICE

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

What People Say About Us


  • -Nece

    They always do a good job at fixing my man's car! Keith is always really nice and explains everything really well! Great job guys!


  • -Colette F.

    Beiler's Auto Repair has an exceptional family feel to it. When you first walk in, the lobby has comfortable couches, complimentary coffee and small treats. The owner is more than accommodating and offers a ride and comes out to look over your vehicle and does what he can without asking for a penny unless need be. I thought the patch they put in my tire didn't hold when I got a flat so they said they'd replace my tire with no labor cost. They ended up discovering that the patch was in good shape yet they still didn't charge me. I can honestly say, these guys are the real deal and would never steer you wrong.


  • -Emma G.

    We are grateful to have found this quality shop with honest and fast mechanics!


  • -Georgia G.

    If you are looking for a place to take your vehicles where the staff are honest, will work with you to get the job done in a timely fashion, give you a loaner car if you are in need of one, and you will receive smiles instead of complaints then you will want to go here! They have been keeping our cars running safely for over 20 years now as we pass our older cars on to our driving teenagers YIKES!! Danny & John Beiler are AWESOME and they employee a great group of people!!


  • -Thomas A.

    Beiler's has taken care of my families cars and has for years. My wife's car had a hesitation problem . It turned out to be a transmission issue. Beiler's took the car to a transmission shop, got me a fair quote and the problem was repaired promptly. They even gave me a loaner car while the transmission shop took care of it. And it was comforting to have a reference to a transmission shop I could trust. The problem also was only a transmission repair rather than replacement . So it was not expensive. I highly recommend Beiler's. Tom


  • -Dru G.

    The ads refer to values, like honesty and caring. This business lives up to the ads, and demonstrates those values by superior service. Although my repair was a minor one, it was completed professionally and at a reasonable price. And I was treated like a valued customer, so that I would happily return for future repairs. The waiting room decor is awesome ... authentic booths and accessories from a 50's diner. It lends a sense of fun to the experience of having your car fixed. Highly recommend!


  • -Elizabeth M.

    My experience with Beiler’s has always been great. In fact, one time my shifting mechanism got caught in reverse while I was sitting in the ATM line. Luckily nobody was behind me because all I could do was go backwards. So I drove backwards out of the ATM line and called Beiler’s. Without hesitation, Danny arrived, did something under my car,gave me his keys and said to follow him back to the shop while he drove my car. Talk about exceptional service!!!!! I will always take my vehicles to Beiler’s because they always fix the issue, and they always treat us kindly!


  • -P G.

    Had my wheel bearing replaced, synthetic oil change and nail in tire fixed. Devin was prompt on updating status. They had a loaner car to borrow which was nice. There could have been a mistake replacing a sensor but they found the true cause and saved me from spending money on a sensor that wasn't needed. They also repaired the nail in my tire for free which was a nice gesture as this was my first time using this shop. I'm new to Sarasota so this will be my go to repair shop for the foreseeable future. Thanks to everyone at Beiler's that worked on my car.


  • -JC M.

    Honest and Friendly. Great Service. Ask for Joey.


  • -Tina P.

    Trustworthy and good at fixing cars. Nice mechanic and owner. Thanks


  • -Shelby D.

    This is a honest and friendly place to get your car fixed correctly. They will diagnose the problem and fix it. They will not waste your time or money with fixing fake problems. I have been using them for years, and years to come.


  • -Nece

    They always do a good job at fixing my man's car! Keith is always really nice and explains everything really well! Great job guys!

Call us for service: 941-377-0141

ACDelco
ASE (Automotive Service Excellence)
IDENTIFIX
Jasper
AAA Approved Auto Repair
BG Products
  • Car Care Aware